Many postpone booking their trip because they do not know how the process begins: what do I tell the consultant? What do I bring? How do I know the price is final? What happens after payment? These questions look simple, but not answering them makes some people back off, or book in a hurry without understanding what they are buying. What we want is for you to book reassured, with every step clear to you.
This guide explains in detail how to book a travel package with us from the Riyadh branch, or remotely on WhatsApp, from the first enquiry to receiving documents. We explain what to prepare, which questions to ask, how to read the offer and how we handle changes and postponement. It is also a useful guide if you book with any party, so you know what to ask for.
Quick answer:
- You start by sending your destination, dates and number of travellers, and we reply with options and a detailed price in Saudi riyals.
- Do not pay before the inclusions, exclusions and change and cancellation policy reach you in writing.
- You can book entirely on WhatsApp or by visiting the Riyadh branch in Al Hamra.
- Preparing passports and the traveler list early shortens the time.
- After booking, documents and details reach you in writing, and we follow up before travel.
Before you start: three things to prepare
You do not need much to start, but these three bring the first offer close to you:
- The destination or two possible ones: if you have not decided it is no problem, we suggest with you.
- Approximate dates: and whether you have a few days of flexibility.
- Number of travellers and their ages: especially children, as it changes rooms and price.
And if you like, add your approximate budget, preferred hotel type and occasion: honeymoon, family holiday, friends' trip. The clearer the information, the more precise the offer. If you are still comparing agencies, read how to choose a reliable travel agency in Riyadh.
Step 1: The enquiry
Send us on WhatsApp the three items above, or visit the branch and talk with the consultant directly. Do not hesitate to say "I do not know yet", as our job is to help you decide. We reply during working hours.
Step 2: Receiving the options
We send you one or more packages. Each option must include:
- The programme: days and cities.
- Hotels: names, category and board type.
- Inclusions and exclusions: flights, transfers, tours and insurance.
- The price in Saudi riyals: and whether it is final or changes.
- How long the offer is valid.
And you can browse the packages on the site before you contact us, to get an idea of the styles available.
Step 3: Reading the offer smartly
A good offer is not read by price alone. Read it in this order:
- Do the inclusions match what I want? Tours, transfers and meals.
- What is excluded? Insurance, the visa and personal expenses.
- What is the board type? Breakfast or all-inclusive.
- What is the change and cancellation policy? And the window.
- Is the price final? Or may taxes and fees be added.
- When are instalments due?
And do not hesitate to ask about any point you do not understand. An offer you do not understand is not worth paying for. To compare two offers, find a method in how to choose a travel agency.
Step 4: Adjusting and customising
If you want to change trip length, hotels or activities or add a city, we adjust the offer to suit you. Hotel, board type and tours can usually be adjusted, while some items may be fixed by availability and season. And we make clear what changes in the price with each adjustment, so you choose knowingly.
Ready for us to send you the first detailed offer for your trip?
Send your destination and dates on WhatsApp
Step 5: Confirming the final price
Before payment we confirm two things: the final price in Saudi riyals, and what it includes and excludes. And we send it to you in writing. This is the right moment to ask about everything: are there later fees? What is the window to change names? What is the children's policy? And what is the latest cancellation with no loss?
We do not ask you to pay before these details reach you clearly, and do not pay any party before you get them.
Step 6: Preparing documents
We ask you for:
- A clear copy of the passports of all travellers.
- Names exactly as in the passport: because a spelling error may disrupt the ticket.
- Children's dates of birth.
- Any additional documents the destination requires.
If your destination needs a visa, we review the visa documents checklist with you and prepare and submit the file. We do not promise approval, as the decision is the embassy's. Make sure your passport has enough validity before booking.
Step 7: Payment and confirmation
After we agree the offer, we set the payment method and instalments if any. After payment we confirm bookings with hotels and airlines, and send you:
- Hotel confirmations with names and dates.
- Flight tickets with flight times.
- The trip programme in detail.
- Contact numbers before and during travel.
Keep a copy of everything on your phone and email and another on paper.
Step 8: Before and during travel
Before the travel date we send you a reminder of documents and times, and review any change with you. And during the trip you can contact us in working hours if you need help, and we follow what happens with you. And do not forget to prepare your bag, and see the packing checklist.
The booking steps at a glance
| Step | What happens | What you do |
|---|---|---|
| 1. Enquiry | You contact us | Send the destination, dates and number of travellers |
| 2. Options | We send a detailed offer | Read inclusions and exclusions |
| 3. Adjustment | We adjust the programme | State what you want to change |
| 4. Confirmation | We confirm the final price in writing | Review the terms before paying |
| 5. Documents | We prepare the booking and file | Send passports and correct names |
| 6. Payment | We confirm the bookings | Keep copies of everything |
| 7. Before travel | We send tickets and details | Pack your bag |
The Riyadh branch: address and hours
The Riyadh branch is on Sheikh Hasan bin Hussein Road, Al Hamra district. You will find details and the map on the Riyadh branch page. The announced hours: Saturday to Thursday from 9 AM to 1 AM, and Friday from 4 PM to 11 PM. We recommend contacting us before visiting to confirm hours, and if you want to book a slot with a consultant, message us on WhatsApp.
What to bring when you visit the branch
- Passports or clear copies.
- Preferred travel dates, number of travellers and children's ages.
- Your initial ideas about budget, hotels and destinations.
- Any offer you received from another party if you want us to compare it for you.
What if my plan changes?
Ability to change varies with booking type and airline and hotel conditions, which is what we explain before payment. If your plan changes, contact us at once before the loss compounds, and we review the options available. The earlier you tell us, the wider the options.
Common mistakes when booking packages
- Paying before receiving inclusions in writing.
- Writing a name differently from the passport.
- Not reading the change policy.
- Comparing by price alone.
- Leaving the visa for the last moment.
- Not telling the agency the children's ages.
Prefer to sit with a travel consultant at the branch?
Who is this guide for?
It suits you if you: are booking a travel package for the first time, want to understand the process before starting, or are booking for a family or honeymoon.
You may need something more specific if you: are booking for a large group or a company trip, so contact us. For ideas see best honeymoon destinations and best family travel destinations.
FAQ
Do I need an appointment to visit the branch?
Not required, but contacting us first on WhatsApp saves your time and prepares the options for you.
Can I pay remotely?
We agree the suitable payment method with you at confirmation.
Can I adjust the package?
Yes, we adjust hotels, length and activities as you wish, explaining the effect on the price.
What does the price include?
It varies by package. We spell out inclusions and exclusions in writing before payment.
Do you guarantee the visa?
No, the decision belongs to the embassy. We prepare the file and submit it correctly.
What do I do if I misspell a traveler's name?
Tell us at once, as early correction is easier and usually cheaper.
How do I start now?
Send us your destination, dates and number of travellers on WhatsApp, or visit the Riyadh branch.
Start planning with Asrar Altyar
We arrange flights, hotels, transfers and tours, and make the price and inclusions clear in Saudi riyals before any payment. See our reviews.
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